Salon rules

Booking an appointment automatically means that you have read these rules and accept all of their terms.

The salon is open Tuesday to Friday during the hours booked by clients, but no later than 18:00, and on selected Saturdays (max 2 per month) until 12:00.

Please book your appointment at least a week in advance if possible; due to the volume of work I cannot guarantee a slot from one day to the next.

Please come to your appointment without companions, and above all without your children or pets - I have nothing against children and animals, but when I am working on your hair I cannot have eyes all around my head; a moment of inattention is enough for an accident to happen. The trolley and the work station often hold chemical substances and sharp tools. Such situations are very stressful and I may have to interrupt the service. The salon is also small and there is physically no room for it, and I want every client to be properly looked after.

Try to keep this time just for yourself and focus on relaxing.

Please also note that I do not cut children under 8 years of age.

Please do not use your phone unless it is urgent. It is hard, and sometimes impossible, to perform the service well when a client holds a phone to their ear or their head is positioned incorrectly. A badly positioned head or body often results in a badly executed haircut, which I mention at every visit. This matters to me also because of the health of my spine (I often work 12 hours a day).

The work done on your hair is protected by copyright, and photographs of it are the property of Salon Fryzjerski Technika Włosa. The photographs are protected by copyright under the Polish Act of 4 February 1994 on Copyright and Related Rights. That said, a selfie is always welcome. :)

Please arrive on time - sometimes 10 minutes of delay means the service cannot be performed in full. I reserve the right to refuse the appointment or to shorten it by the time you are late. This may mean you leave with wet hair or without a haircut.

On my side the appointment time is indicative; I cannot calculate the duration of a service to the minute. Please also remember that delays are sometimes not my fault (e.g. the need to lighten the hair again, additional toning, etc.). I will inform you about any delay at least 30 minutes before your appointment.

Please do not rush me. I cannot conjure a beautiful blonde in 2 hours. What often looks simple and quick (in short videos) takes many hours.

Between clients I also need time to clean and disinfect - I want to receive you at a clean station. I also need a break to rest or eat, so please do not arrive 30 minutes early, as it creates discomfort.

When coming for a colouring appointment, wear clothes that are not brand new - comfortable home clothes you would not mind ruining are best. Despite protecting your clothing, stains happen that cannot be washed out (especially with lightening).

A haircut also requires clothing that will not get in the way. A plain t-shirt is ideal. Wearing a polo neck, a hoodie or similar items will result in a refusal to do the haircut, because a precise cut is then impossible. I want to do my work perfectly, and I believe you also want a flawless result.

New clients booking a slot are required to pay a non-refundable deposit (the amount is agreed individually, approx. 30% of the service value) within max 48 hours of booking. Failure to pay the deposit results in cancellation of the slot. An appointment can be rescheduled once without losing the deposit, provided it is rescheduled at least 48 hours before the appointment.

If you are coming for a full decolouring or airtouch, bring something to eat. Such a service can take up to 6-8 hours - you may get hungry. Drinks and sweets are available at the salon. :)

I always reply to messages, but not always straight away - my hands are often busy. If I do not answer the phone, I will certainly call back. There is no need to call ten times. You can also leave a text message, and then the call will not escape my attention. I will always get back to you the same or the next day, except during holidays, when the phone is switched off.

On your side, I would also ask you to reply reasonably promptly. It makes communication easier and speeds certain things up. This applies especially to cancelling or confirming a slot.

New clients are booked for a consultation before a colouring service, where I assess the condition of the hair and we discuss the history of treatments performed on it. It often turns out that the condition of the hair does not allow certain treatments.

When booking an appointment you are required to provide your first name, surname and phone number. This is needed solely to inform you about the appointment and any changes to it. The controller of your data is the owner of Salon Fryzjerski Technika Włosa, Maria Markiewicz. Data-related contact: office@technikawlosa.com.

To submit a complaint, please contact the salon directly within 3 days of the service. If you wait longer than 5 days from the appointment to report a complaint, it will not be considered.

A complaint works on a correction basis - I do not refund money for a service. Correction of the service complained about will be possible after the complaint has been accepted, at the first available time convenient for both parties.

You are obliged to use proper care after a colouring service - even the most expensive dye will wash out after 2 washes if the hair is over-processed or washed with unsuitable products. I provide all the information on this during the service or the consultation.